Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you interact with velunaraqen.
velunaraqen is committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We're based in Phillip, ACT, and we know our responsibilities when it comes to your data.
Information We Collect
We collect various types of information to provide and improve our budget cuts strategies education services. Being upfront about this matters to us.
Personal Information You Provide
When you interact with our services, you might share:
- Your name, email address, and phone number when you register for learning programs
- Billing details and payment information for course enrollment
- Educational background and career interests for personalized recommendations
- Feedback and correspondence when you contact us
- Application materials including resumes and portfolio samples
Information Collected Automatically
Some information gets gathered automatically when you use our website:
- Device information including IP address, browser type, and operating system
- Usage patterns such as pages viewed and time spent on our site
- Cookies and similar tracking technologies to enhance your experience
- Location data based on your IP address (approximate, not precise)
Note: We don't collect sensitive information like health records, racial background, or religious beliefs unless you explicitly provide it and it's relevant to your educational needs.
How We Use Your Information
We're pretty straightforward about how we use what you share with us. Your information helps us:
| Purpose | How We Use It | Legal Basis |
|---|---|---|
| Service Delivery | Providing access to learning programs, sending course materials, and managing your enrollment | Contract performance |
| Communication | Sending program updates, responding to inquiries, and providing customer support | Legitimate interest |
| Payment Processing | Processing transactions and maintaining billing records | Contract performance |
| Improvement | Analyzing usage patterns to enhance our services and develop new offerings | Legitimate interest |
| Marketing | Sending relevant educational content and program announcements (with your consent) | Consent |
| Legal Compliance | Meeting regulatory requirements and protecting our legal rights | Legal obligation |
Data Storage and Security
We take security seriously. Your information is stored on secure servers located in Australia, and we use industry-standard encryption and security measures.
Our Security Measures Include:
SSL/TLS encryption for data transmission, regular security audits and vulnerability assessments, access controls limiting who can view your information, secure backup systems to prevent data loss, and employee training on data protection practices.
That said, no system is completely foolproof. While we do everything we can to protect your data, we can't guarantee absolute security. If you notice anything suspicious, let us know right away.
Data Retention
We keep your information for as long as needed to provide our services and meet legal requirements. Specifically:
- Account information is retained while your account is active and for seven years after closure
- Transaction records are kept for seven years to comply with tax obligations
- Course completion records are maintained indefinitely for verification purposes
- Marketing preferences are stored until you withdraw consent
- Support correspondence is kept for three years
Sharing Your Information
We're not in the business of selling your data. But we do share information with certain parties to operate our services:
Service Providers
We work with third-party companies that help us run our business. These include payment processors, cloud hosting services, email delivery platforms, and analytics providers. They only get access to information needed for their specific tasks and are bound by confidentiality agreements.
Educational Partners
When relevant to your learning path, we may share information with industry partners who provide guest lectures, internship opportunities, or certification programs. You'll always know when this happens.
Legal Requirements
Sometimes we're legally required to disclose information — like responding to court orders, complying with tax obligations, or protecting against fraud and abuse.
We'll notify you if we're required to disclose your information, unless doing so would violate the law or compromise an investigation.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually in a portable format like CSV or PDF.
Correct Information
If your information is inaccurate or outdated, you can ask us to correct it. You can update most details directly through your account settings.
Delete Your Data
You can request deletion of your personal information, subject to legal retention requirements. Some records must be kept for compliance purposes.
Withdraw Consent
If we're processing your data based on consent, you can withdraw it anytime. This won't affect any processing that already occurred.
Object to Processing
You can object to certain uses of your information, particularly for marketing purposes. We'll respect your preferences promptly.
Lodge a Complaint
If you're not satisfied with how we handle your information, you can lodge a complaint with us or with the Office of the Australian Information Commissioner.
How to Exercise Your Rights
To make a request regarding your personal information, contact our privacy team using the details below. We'll verify your identity before processing any requests to protect your information from unauthorized access.
Cookies and Tracking Technologies
We use cookies and similar technologies to make our website work better and understand how people use our services. You have control over these.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic site functionality like logging in and navigating pages | Session or 1 year |
| Performance Cookies | Help us understand how visitors interact with our website by collecting anonymous usage data | 2 years |
| Functional Cookies | Remember your preferences like language settings and display options | 1 year |
| Marketing Cookies | Track visits across websites to deliver relevant educational content (only with your consent) | 1 year |
You can manage cookie preferences through your browser settings. Keep in mind that blocking certain cookies might affect how our website functions for you.
International Data Transfers
While our primary operations are in Australia, some of our service providers operate internationally. When we transfer data overseas, we ensure appropriate safeguards are in place.
Any international transfers comply with Australian Privacy Principle 8. We use standard contractual clauses, ensure adequate data protection laws exist in the receiving country, or obtain your explicit consent before transferring your information.
Most of our data stays within Australia, but cloud services and some analytics tools may involve data processing in the United States or European Union, where comparable privacy protections exist.
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from individuals under 18 without parental consent. If you're under 18 and want to use our services, please have a parent or guardian contact us first.
If we discover we've inadvertently collected information from someone under 18 without proper consent, we'll delete it promptly.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
We encourage you to review this policy periodically. The "Last Updated" date at the top shows when the most recent changes were made. Continuing to use our services after changes take effect means you accept the updated policy.
Contact Our Privacy Team
If you have questions about this Privacy Policy, want to exercise your rights, or need to report a privacy concern, we're here to help.
We aim to respond to all privacy inquiries within 30 days. For urgent matters, please call us directly.
Office of the Australian Information Commissioner
If you're not satisfied with our response, you can lodge a complaint with the OAIC at oaic.gov.au or by calling 1300 363 992.